Privacy Policy

Privacy policy of Portomundi

Portomundi BV
Company number: BE 0737.602.351
Address: Hessenplein 2, 2000 Antwerp, Belgium
Email: hello@portomundi.com

At Portomundi, we value your privacy. We are committed to handling your personal data with care and in accordance with applicable data protection legislation.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what your rights are. If you have any questions, please contact us at hello@portomundi.com.

General

Portomundi processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the applicable Belgian data protection legislation.

We only collect personal data where necessary, process it for clearly defined purposes, and take appropriate technical and organisational measures to protect it against loss, misuse or unauthorised access.

What personal data do we collect?

Depending on how you interact with us, we may collect the following personal data.

Contact Requests

When you contact us through our website, by email or by phone, we may process:

Name
Email address
Company name (if applicable)
Telephone number (if provided)
Any information you include in your message

We use this information to respond to your enquiry and communicate with you regarding your request.

Legal basis: Legitimate interest or, where applicable, taking steps prior to entering into a contract.

Customers, Suppliers and Business Partners

If you become a customer, supplier or business partner, we may process:

Name
Company name
Email address
Telephone number
Business address
Billing details
VAT number (where applicable)

We use this information to provide our services, manage our business relationship, fulfil contractual obligations and comply with legal and accounting requirements.

Legal basis: Performance of a contract and compliance with legal obligations.

Website Usage

When you visit our website, certain information may be collected automatically, including:

IP address (where applicable)
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring website
General website usage statistics

We use this information to improve the performance, security and usability of our website.

Legal basis: Legitimate interest and, where required, your consent.

You are not obliged to provide your personal data. However, if you choose not to provide certain information, we may not be able to respond to your enquiry or provide our services.

Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve your browsing experience and help us understand how visitors use our website.

For more information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

Sharing your personal data

Access to your personal data is limited to Portomundi employees and trusted service providers who require it to perform their work.

Where we work with external service providers, we ensure appropriate contractual safeguards are in place to protect your personal data.

We may share your personal data where required by law or where necessary to comply with legal obligations. We never sell your personal data to third parties.

How long do we keep your data?

We do not retain your personal data for longer than necessary for the purposes for which it was collected or to comply with our legal obligations.

Customer and accounting records, including invoices and related documentation, are retained for 10 years in accordance with applicable legal and tax requirements.

If you contact us with an enquiry that does not result in a business relationship, we retain your contact details and correspondence for up to 2 years after our last contact.

Website analytics data is retained in accordance with the retention settings of the analytics tools we use and only for as long as necessary to analyse and improve the performance of our website.

Your rights

Under the GDPR, you have the right to:

access your personal data;
request the correction of inaccurate or incomplete data;
request the deletion of your personal data where legally permitted;
request the restriction of processing;
object to the processing of your personal data where applicable;
receive your personal data in a structured, commonly used and machine-readable format;
withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@portomundi.com. To protect your privacy, we may request additional information to verify your identity before processing your request.

Complaints

If you have any questions or concerns about the way we process your personal data, we encourage you to contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit). https://www.gegevensbeschermingsautoriteit.be

Changes to the privacy policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal data. The most recent version will always be available on this website.